1. Can I order from Noona Interiors online and then collect from my local store?
Yes. We have stores in Bradford and Halifax: Noona Interiors, Ashfield Mill, Leeds Road BD10 9AF and Noona Interiors, 1-5 Godley Lane, Stump Cross, HX3 6XG
2. Can I purchase goods from overseas?
No - Currently Noona Interiors only provides our goods to mainland UK and Highland residents. Therefore, payments made in store must be made with a card that is registered to a mainland UK billing address. If this changes in the future, we will update the website accordingly. Please note: Noona Interiors reserve the right to refuse/reject orders where a purchase has been made using a card that is not UK registered, or any orders from outside of mainland UK. We apologise for any inconvenience this may cause.
3. What payment methods are available?
We accept payment by Paypal and Debit card. We also accept cash, cheque and bank transfers if paying in store: please note if paying by cheque it has to be cleared funds before goods are released. All orders must be paid for in full before any goods are delivered.
4. If I have problems assembling my furniture what should I do?
You can email us directly at firstname.lastname@example.org for full details, or alternatively you can call the store and speak to one of our sales assistants.
5. Should I consider measurements before purchasing my furniture?
When purchasing any furniture or made to order items it is always important to measure the relevant space correctly, bespoke items are non-refundable. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. It is customer’s responsibility to ensure that the items ordered are of suitable size for the intended space and access into the property. In the event of the customer’s home not ready for delivery we will re-arrange delivery and the customer will incur an extra charge.
6. Cancellations or changes to my order?
Should an in stock accessory item, purchased in store be unwanted then it may be returned within 14 days of purchase for a credit note or exchange. Goods must be accompanied with a valid receipt and returned to the store. Your statutory rights are not affected.
7. How will I receive my Noona Interiors order?
The approximate lead times are stated on the product listings and can vary, in stock items can be collected from the store or sent via recorded delivery and usually takes 1-2 working days to arrive, a confirmation will be sent to the customer to advise on delivery time.
8. What if I am not in when you deliver?
If you or a nominated recipient are not available on the agreed date you will need to contact us via the contact form to organise a re-delivery. This will incur a delivery charge that must be paid in full before the re-delivery can take place. Please see the Terms and Conditions for more details.
9. What if only part of my order has arrived?
If you have ordered more than one item or you have not received all the packs for your furniture, please e-mail our customer services team at email@example.com
10.. What if my order arrives damaged or faulty?
If your order arrives damaged, you should write this on the delivery note you will be asked to sign by our home delivery partners. You should then contact our customer services team at firstname.lastname@example.org within 7 days of receipt of your order.
11. What if I receive an incorrect item?
If you have received an incorrect item and did not notice the error before the home delivery team have left your property you should contact our customer services team at email@example.com